Shipping Policy

When can I expect my order to be shipped?

Orders are processed on a first come first serve basis. Though most orders are processed within 24 hours, there can be an expected processing time of 24-72 hours. Orders are processed during weekdays 9:30 am-3 pm PST. Orders will not be processed on Saturday, Sunday, or US federal holidays.

Most Priority Mail Express orders placed before 12 pm noon M-F will ship out same-day.

 

Where do we ship?

Calm Sunshine offers to ship to 48 US states (sorry we do not ship to Idaho, Kansas, Nevada, South Dakota ). Please note that return labels will not be provided on international orders. Duties, taxes, and other customs fees may be adjusted based on the contents of your shipment.

 

Incorrect address submission-

Please make sure to carefully review your shipping and billing address before placing your order. Incorrect address submissions may result in delayed delivery or returned packages. In the event of the package being returned to  Calm Sunshine due to an incorrect or incomplete address being provided, the package will not be reshipped until a 15% restocking and shipping fee is paid by the customer.

 

Missing items:

Items that arrive damaged, missing or incorrect must be reported within 48 hours of delivery. Please provide a picture of the packing slip as well as items received. Once your claim has been submitted for review and approval, we will further assist you in correcting the issue.

 

Returning Items:

Returns will only be accepted on unopened, unused CBD products. Once it is received and verified unopened and untampered with, a refund may be issued for that item after a 15% restocking fee. The customer is responsible for shipping fees. Shipping fees are nonrefundable.

Privacy and discretion:

Orders from Calm Sunshine are to be shipped in plain package envelopes or boxes. The shipping label on the package will be labeled  Calm Sunshine along with our address.